Order Confirmation Emails
One you have placed your order, we will send to you an email acknowledgement providing you with the details and value of your order. This email includes your order number, the details of products, prices, quantities, promotional information your shipping and billing addresses.
If you require any information regarding your order(s) please use our contact form or email us at
Your delivery address must be in the UK or Ireland. We are currently unable to ship to UK Overseas Territories & BFPO addresses. Please make sure to provide accurate address and postcode information to prevent any errors or delays in delivery.
Orders are processed and dispatched on business days only (Monday to Friday, excluding bank holidays). Orders received after 12 noon will be dispatched on the next business day. Orders placed between 12 noon Friday – Sunday, will be dispatched on the following Monday (excluding bank holidays).
All orders are shipped with Signed For Delivery via Hermes Courier service. You can track your order here – (https://new.myhermes.co.uk/track.html#/). If you are not home to sign for your parcel, you can add delivery instructions e.g. leave with neighbour or at a safe place. Please note that we cannot accept any responsibility or issue refunds for any loss of damage of parcels after 3 failed attempts to deliver.
Although we endeavour to deliver all customer orders within 48 hours, at busy times this may not be possible. Delivery times stated at checkout are estimates & cannot be guaranteed at busier periods.
Returns & Exchanges
We hope you love your purchases, but if for any reason you do need to return something to us, we’ve made it as simple as possible.
Simply enter your details in your online Returns Form
Please note that for reasons of health and safety we are only able to accept unused items, returned to us in their original packaging within 30 days of delivery.
In the unlikely event that we supply products that are faulty, we will offer you an exchange or refund your payment. Returns must be made within 30 days of delivery and sent back to:
21 Wigmore Street
Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit.
You will be notified by email once your returns have been received and processed.
The Official UK Distributor of Glo Skin Beauty