Order Confirmation Emails
One you have placed your order, we will send to you an email acknowledgement providing you with the details and value of your order. This email includes your order number, the details of products, prices, quantities, promotional information your shipping and billing addresses.
If you require any information regarding your order(s) please use our contact form or email us at
During this challenging time we put the health and safety of our team and customers first. We are taking strong measures to ensure hygiene and social distancing - the areas where your orders are packed are regularly disinfected with medical-grade antiseptic. We have introduced a rotation plan for all our warehouse staff, our premises are deep cleaned after each rotation.These measures can affect the time it takes us to process and dispatch your orders. Please bear with us during this time and trust we're working as hard as we can to get your order to you as soon as possible.
Your delivery address must be in the UK or Ireland. We are currently unable to ship to UK Overseas Territories & BFPO addresses. Please make sure to provide accurate address and postcode information to prevent any errors or delays in delivery.
Orders are processed and dispatched on business days only (Monday to Friday, excluding bank holidays). Orders received after 12 noon will be dispatched on the next business day. Orders placed between 12 noon Friday – Sunday, will be dispatched on the following Monday (excluding bank holidays).
All orders are shipped with Signed For Delivery via Royal Mail. If you are not home to sign for your parcel, you can add delivery instructions e.g. leave with neighbour or at a safe place. Please note that we cannot accept any responsibility or issue refunds for any loss of damage of parcels after 3 failed attempts to deliver.
Although we endeavour to deliver all customer orders within 48 hours, at busy times this may not be possible. Delivery times stated at checkout are estimates & cannot be guaranteed at busier periods.
Returns & Exchanges
During this challenging time, there is nothing more important for us than the health and safety of our staff and customers. We are taking strong measures to ensure hygiene and social distancing at our premises and we have implemented a rotation plan for essential staff, responsible for fulfilling orders and processing refunds. These measures can affect the time it takes us to process your refunds. Currently, it can take up to 14 days for the refund to be processed after your claim has been approved in our Online Returns Centre. Faulty item exchanges are dispatched as soon as we receive the faulty item back. Please bear with us during this time and trust that we’re working as hard as we can to process your refund as quickly as possible.
We hope you love your purchases, but if for any reason you do need to return something to us, we’ve made it as simple as possible.
Simply enter your details in your online Returns Form
Please note that for reasons of health and safety we are only able to accept unused items, returned to us in their original packaging within 30 days of delivery.
In the unlikely event that we supply products that are faulty, we will offer you an exchange or refund your payment. Returns must be made within 30 days of delivery and sent back to:
21 Wigmore Street
Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit.
You will be notified by email once your returns have been received and processed.
The Official UK Distributor of Glo Skin Beauty