Shipping & Returns

Order Confirmation Emails

One you have placed your order, we will send to you an email acknowledgement providing you with the details and value of your order. This email includes your order number, the details of products, prices, quantities, promotional information your shipping and billing addresses.

We may cancel your order, if we are unable to obtain authorisation for your payment, we suspect fraudulent activity or violation of our Terms and Conditions (including our Privacy Policy) or we identify a product or pricing error.

If you require any information regarding your order(s) please use our contact form or email us at 


COVID-19 Disclaimer:

During this challenging time we put the health and safety of our team and customers first. We are taking strong measures to ensure hygiene and social distancing - the areas where your orders are packed are regularly disinfected with medical-grade antiseptic. We have introduced a rotation plan for all our warehouse staff, our premises are deep cleaned after each rotation.

These measures can affect the time it takes us to process and dispatch your orders. Please bear with us during this time and trust we're working as hard as we can to get your order to you as soon as possible.

Your delivery address must be in the UK or Ireland. We are currently unable to ship to UK Overseas Territories & BFPO addresses. Please make sure to provide accurate address and postcode information to prevent any errors or delays in delivery.

Orders are processed and dispatched on business days only (Monday to Friday, excluding bank holidays). Orders received after 12 noon will be dispatched on the next business day. Orders placed between 12 noon Friday – Sunday, will be dispatched on the following Monday (excluding bank holidays).

All orders are shipped with Signed For Delivery via Royal Mail. If you are not home to sign for your parcel, you can add delivery instructions e.g. leave with neighbour or at a safe place. Please note that we cannot accept any responsibility or issue refunds for any loss of damage of parcels after 3 failed attempts to deliver.

Although we endeavour to deliver all customer orders within 48 hours, at busy times this may not be possible. Delivery times stated at checkout are estimates & cannot be guaranteed at busier periods.

Returns & Exchanges

COVID-19 Disclaimer:

During this challenging time, there is nothing more important for us than the health and safety of our staff and customers. We are taking strong measures to ensure hygiene and social distancing at our premises and we have implemented a rotation plan for essential staff, responsible for fulfilling orders and processing refunds. These measures can affect the time it takes us to process your refunds. Currently, it can take up to 14 days for the refund to be processed after your claim has been approved in our Online Returns Centre. Faulty item exchanges are dispatched as soon as we receive the faulty item back. Please bear with us during this time and trust that we’re working as hard as we can to process your refund as quickly as possible.

We hope you love your purchases, but if for any reason you do need to return something to us, we’ve made it as simple as possible.

Simply enter your details in your online Returns Form

Please note that for reasons of health and safety we are only able to accept unused items, returned to us in their original packaging within 30 days of delivery.

We ship to Ireland, Isle of Man, Jersey, Guernsey

Glo Skin Beauty UK will continue to sell and ship products to customers based in Europe, however, from 1 January 2021, with Great Britain leaving the European Union and the Single Market, there will be some changes to the purchasing journey.

Glo Skin Beauty UK will not charge any VAT on orders being exported; when you pay for your goods on the website you will be charged the net price. Glo Skin Beauty UK will also fill in the customs declaration necessary for the goods to be transported.

If you are based outside of the UK and purchase products from our website, you will be considered to be the importer of the product and you may have to pay your local rate of VAT, customs duties and a processing fee in order to receive your goods from the delivery/postal company in addition to the price of the goods. The delivery/postal company will contact you directly for payment to release your goods so please ensure that you put in your correct contact details when placing your order. This may lead to slightly longer delivery times than previously experienced.

Customs duties will not be payable on any orders up to a value of €150.

VAT will not be chargeable on low value orders, although this value will depend on each individual country, for example, in the Republic of Ireland orders up to €22 will not attract VAT. You can find further information here.

Customers in Northern Ireland will continue to pay UK VAT on products at the point of purchase.

All overseas orders are shipped with Royal Mail Signed For International Delivery. For all overseas orders there will be a £7 postage charge. You will be able to track your order with the code included in your dispatch confirmation email. Please allow 5-7 working days for overseas delivery.

In the unlikely event that we supply products that are faulty, we will offer you an exchange or refund your payment. Returns must be made within 30 days of delivery and sent back to:

Wigmore Medical 
1st Floor 
21 Wigmore Street 
W1U 1PG 
United Kingdom


Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit.

You will be notified by email once your returns have been received and processed.


The Official UK Distributor of Glo Skin Beauty